1.1 Unless otherwise agreed with the Buyer, The Seller shall normally dispatch the delivery of the Goods through its carrier at their agreed rates of carriage. Goods may also be delivered using the Seller's own transport. In all circumstances Goods are delivered to kerbside only. Kerbside shall mean the nearest accessible point where the delivery vehicle can unload the goods safely at the Buyer's nominated delivery address. Standard deliveries take place Monday to Fridays inside normal working hours normal working days Monday to Fridays. Special rates apply for deliveries outside these times.

1.2 Goods delivered by the Seller or by a third party contracted to undertake delivery on our behalf to you are delivered only to the kerbside. If the Buyer requests and assists our personnel or contractor for the goods to be taken inside/upstairs of there property and any damage to fixtures, fittings or the structure of the house occurs, the Buyer undertakes not to hold the Seller, it's employees, or sub-contractors responsible for any such damage should it occur. Such an action is undertaken solely on the individual Buyer's own goods delivered indoors at the delivery address. This charge should be agreed in advance and is payable by the Buyer in all events.

1.2.1 Our Products are very heavy and will only be lifted with assistance from another person.

1.2.2 It is the responsibility of the Buyer to provide adequate labour to unload their goods from the delivery vehicle. The Buyer should ensure accessibility to the property by large delivery vehicles.

1.3 Delivery to the Buyer shall be deemed to have taken place when the Goods are placed with the Buyer's representative at the kerbside address specified by the Buyer.

1.4 Goods can also be collected from the warehouse. Delivery takes place when the goods are placed in the loading bay.

1.5 Risk in the Goods shall pass to the Buyer upon delivery to the Buyer or his representative.

1.6 Any breakage error or shortage in the delivery goods must be notified within 24 hours from receipt of the goods. In default of which no claim shall arise against the Seller in respect of such damage or short delivery.

1.7 The Buyer should ensure that the moisture content of the Goods is checked immediately upon delivery with an accurately calibrated moisture meter and any complaint concerning the moisture content must be made by telephone and confirmed in writing within 24 hours of the date of delivery. In the event of a complaint being made the Goods should be thoroughly re-wrapped and stored in appropriate conditions to preserve the moisture content at the date of delivery. Failure to comply with this condition shall absolve the Seller from all further liability on the claim.

1.8 The Seller will endeavour to supply the Goods with the correct moisture content but the amount of such moisture content may vary and the Seller shall be under no liability for such variation.

1.9 The Buyer shall ensure that the Goods once delivered to the Buyer shall be stored in appropriate conditions to preserve the moisture content at the time of delivery and the Seller shall not be responsible for any change in the moisture content of the Goods due to storage in unsuitable conditions.

1.10 Any claim made by the Court against the Seller in respect of losses arising as a result of any defect in the Goods supplied or any short delivery shall be limited to the value of the Goods supplied.

1.11 The Seller reserve the right to make deliveries by instalments in all cases. Where Goods are delivered by installment, the Buyer shall not be entitled to treat defective delivery in respect of one or more instalments as a repudiation of the whole of the Contract nor to defer payment for any previous instalment.

1.12 The date of delivery specified by the Seller is an estimate only. The Seller will use as best endeavours to supply goods upon the dates specifically agreed in writing between the Seller and the Buyer but in the event of the Seller being unable to meet such dates no claim shall arise against the Seller by the Buyer. Time for delivery shall not be of the essence of the contract.

1.13 The Buyer should inspect the Goods at the place and time of unloading or collection but nothing in these Terms shall require you (the Buyer or his representative) to break packaging and/or unpack Goods which are intended to be stored before use.

1.14 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions. (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of the Seller's fault) then, without prejudice to any other right or remedy available to the Seller, the Seller may:

1.14.1 Store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or

1.14.2 Sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.

1.14.3 The carrier may impose additional charges for redelivery of the goods.